Dell, We Hardly Knew You

July 31st, 2010

Dell LogoBill Snyder of InfoWorld has written a scathing article about Dell and its decline from once being the gold standard of customer service. Knowingly selling defective computers is not the best way to retain a loyal customer base, but that’s only a symptom of systematic changes in how the company does business.

Link: http://infoworld.com/…
(via Slashdot)

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