I usually ignore Robert X. Cringely’s rants, but this time he’s hit upon an interesting problem. Earthlink is dropping a huge percentage of its users’ emails, with no warning and no recourse. They only admit the issue when contacted about it—so there are many users with no idea they’re losing emails. And even though they admit to it, Earthlink is not fixing the problem. I find this mind-boggling and outrageous.